Website Terms of Use
Governs your use of nirvexa.fi and the Nira chat assistant — applies to every visitor, before any contract is signed.
Introduction
These Website Terms of Use ("Terms") govern your access to and use of the website nirvexa.fi (the "Site") and any features on it, including our AI assistant, Nira ("the Service"). By using the Site or interacting with Nira, you agree to these Terms. If you do not agree, please do not use the Site.
These Terms apply to visitors and prospective customers browsing the Site or using Nira before signing a contract with us. If you have a signed agreement with Nirvexa for our AI automation services, that engagement is governed separately by our Client Service Terms, referenced in your Master Services Agreement.
- Operator: Nirvexa
- Business ID (Y-tunnus): 3618686-3
- Location: Helsinki, 00510, Suomi
- Contact: hello@nirvexa.fi
About the Service
Nirvexa provides information about our AI automation services and operates Nira, an AI-powered chat assistant that can answer questions, qualify leads, and help schedule meetings on our behalf.
Nira is an AI system, not a human. Nira tells you this at the start of every conversation. Responses are generated automatically and, while we aim for accuracy and helpfulness, Nira may occasionally provide incomplete or incorrect information. Nira's messages do not constitute professional, legal, financial, or contractual advice, and we implement Nira to support — not replace — a human team member for anything that matters.
Nira is a general-purpose lead-qualification and booking assistant. It is not designed or intended for use as a prohibited AI practice under Article 5, or as a high-risk AI system under Article 6, of Regulation (EU) 2024/1689 (the "EU AI Act"). Please don't use Nira for purposes outside its intended scope.
Use of the Chat Widget (Nira)
By using the Nira chat widget, you agree that:
- You will not submit false, misleading, unlawful, abusive, or harmful content.
- You will not attempt to use the chat to extract, probe, or manipulate the underlying AI system (e.g. prompt injection, attempts to bypass its intended purpose).
- You will not submit another person's personal data without their knowledge or consent.
- Messages you send may be processed by our AI service provider and stored to respond to you and improve our service, as described in our Tietosuojakäytäntö.
- Requesting a meeting or consultation through Nira does not create a binding contract until we (a human team member) confirm the booking in writing (e.g. via a calendar invitation or confirmation email).
We may monitor, log, and review conversations for quality, security, and abuse-prevention purposes.
Bookings and Meetings
If you request a meeting, demo, or consultation via Nira:
- The information you provide (name, email or phone, meeting preference) will be used solely to schedule and confirm that meeting, and, where applicable, for related follow-up as described in our Privacy Policy.
- We reserve the right to decline, reschedule, or cancel a booking at our discretion, and will notify you if we do.
- No fees are charged for an initial consultation unless explicitly agreed otherwise in writing.
Intellectual Property
All content on the Site — including text, graphics, logos, the Nirvexa and Nira names, and underlying automation/AI architecture — is the property of Nirvexa or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from this content without our prior written consent, except as necessary to normally browse and use the Site.
Third-Party Services and Links
The Site and Nira may rely on or link to third-party services (for example, our AI provider, CRM, and calendar systems, as listed in our Privacy Policy) or external websites. We are not responsible for the content, accuracy, or practices of third-party websites we link to, and your use of such third-party services may be subject to their own terms.
Disclaimer of Warranties
The Site and Nira are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of accuracy, completeness, availability, or fitness for a particular purpose. We do not guarantee that Nira's responses will always be accurate, complete, or uninterrupted.
Limitation of Liability
8.1 What cannot be limited. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable Finnish or EU law, including liability for:
(a) death or personal injury caused by our negligence or wilful act; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; (d) our obligations and your rights under the General Data Protection Regulation (EU) 2016/679, including any right to compensation under Article 82 GDPR; (e) defective-product liability arising under EU Directive 2024/2853 (the revised Product Liability Directive) or its Finnish implementing legislation, to the extent and from the date it applies to our services; and (f) any other right or protection that is mandatory under the Finnish Consumer Protection Act (38/1978) where you are acting as a consumer, or under any other mandatory Finnish or EU law.
8.2 What is limited. Subject to Section 8.1, and to the maximum extent otherwise permitted by law:
- We are not liable for indirect, incidental, special, or consequential damages (including loss of profit, loss of business opportunity, or loss of data) arising from your use of the Site or Nira.
- Where liability is not excluded under Section 8.1, our total aggregate liability arising from or in connection with your use of the Site or Nira — outside of a separately signed client service agreement, which is governed by its own terms — shall not exceed EUR 500, or the total amount (if any) you have paid us in the 12 months before the event giving rise to the claim, whichever is greater.
8.2a Risk allocation. Each limitation of liability, disclaimer of warranty, and exclusion of damages in this Section 8 reflects an agreed allocation of risk and is an essential element of the basis on which we offer free access to the Site and Nira — it applies even if a specific remedy under these Terms fails to achieve its essential purpose.
8.3 Nira's responses are not final commitments. Nira is an AI assistant and may occasionally provide incomplete, outdated, or incorrect information. Nothing Nira says — including about pricing, availability, or scheduling — constitutes a binding offer or commitment by Nirvexa. As set out in Section 4, any booking, quote, or contractual detail discussed with Nira only becomes binding once confirmed in writing by a member of our human team. If Nira provides information that conflicts with our official pricing or policies published elsewhere on the Site, the officially published information governs.
8.4 Consumers. If you are a consumer (as defined under the Finnish Consumer Protection Act) interacting with the Site in a private, non-business capacity, the mandatory consumer-protection provisions of Finnish and EU law apply in full and take precedence over any conflicting term in these Terms. We will honour any mandatory statutory duty to provide the Site and Nira as described in these Terms and our published policies, and to meet the requirements imposed by applicable consumer-protection law.
8.5 Time limit for claims. Claims must be brought within the limitation period set out in the Finnish Act on the Limitation of Debts (728/2003), or any shorter period expressly permitted by mandatory law.
8.6 Severability. If any part of this Section 8 is found invalid or unenforceable by a competent court or authority, that part will be limited or severed to the minimum extent necessary, and the remainder of this Section will remain in full force.
(This section governs use of the public website and chat widget. It does not replace or override the separate service agreement signed by paying clients of Nirvexa's AI automation services, which contains its own liability terms.)
Data Protection
Our collection and use of personal data through the Site and Nira is described in our Tietosuojakäytäntö and Evästekäytäntö, which form part of these Terms.
Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms.
Governing Law and Disputes
These Terms are governed by the laws of Finland. Any dispute arising from these Terms or your use of the Site shall first be addressed through good-faith negotiation and, failing resolution, submitted to the competent courts of Finland. If you are a consumer resident in the EU/EEA, you may also have the right to bring proceedings in your own country of residence, and to use the EU Online Dispute Resolution platform where applicable.
Contact Us
Questions about these Terms: hello@nirvexa.fi
Helsinki, 00510, Suomi